Refund Policy
Last Updated: March 2026
At Pearl Info Tech, we strive to provide high-quality Dedicated Server services. Please read our refund policy carefully before making a purchase.
1. Refund Eligibility
We offer a 48-hour limited refund guarantee for eligible services if you are not satisfied with your purchase.
- Refund requests must be submitted within 48 hours of purchase
- You must provide a valid reason for dissatisfaction
- Our support team will first try to resolve your issue
2. Non-Refundable Conditions
Refund requests will NOT be accepted in the following cases:
- Change of mind after purchase
- Order placed by mistake
- Lack of technical knowledge to use Dedicated server
- Issues caused by your internet or device
- Slow speed due to external network factors
- Inability to use specific websites or tools
- Not using the service during your subscription period
3. Strict Policy (Important)
No refund will be provided if you violate our Terms of Service, including:
- Hacking, spamming, or illegal activities
- Abuse or misuse of server resources
- Any activity against our acceptable usage policy
4. Partial Refunds
In some cases, partial refunds may be granted if the service was used for a limited time and the issue cannot be resolved.
5. Non-Refundable Services
- Dedicated Servers
- Custom-configured services
- Setup fees (if applicable)
6. Disputes & Chargebacks
Opening a payment dispute without contacting support first may result in account suspension and permanent service termination. Refunds will not be processed in such cases.
7. How to Request a Refund
- Contact our support team within 48 hours
- Provide your Order ID and issue details
- Our team will review and respond within 24–48 hours